Shipping policy
This document sets out the shipping policy of Rawbone Pet Foods Pty. Ltd. doing business as Bowlsome Dog Food ('company', 'we', 'us', or 'our') a company registered in Australia at 10 Strzelecki Avenue, Sunshine West, Victoria, 3020.
Delivery Costs: For orders under $90.00, a flat rate shipping fee will be charged. For orders $90.00 and over, shipping is free. The prices displayed at checkout will reflect these shipping terms.
Delivery Area:We deliver throughout Australia, including Western Australia, the Northern Territory and regional addresses, using Australia Post. Orders are dispatched from our facility in Victoria. We do not currently ship outside Australia.
Delivery Details: The Company reserves the right to charge for delivery at its discretion. When prices are stated as inclusive of delivery, the following conditions apply:
- Delivery is to the location specifically accepted by the Company.
- We will deliver the Products to you according to the shipping information displayed on our Website.
Delivery Issues: Delivery of the Products is governed by the terms of third-party courier services. Any delivery issues should be reported to us, and we will assist you to ensure your order is delivered. Please note that all delivery times are estimates and subject to delays beyond our control. We do not guarantee delivery within the estimated time frames and will not be liable for any losses incurred due to delivery delays.
Delivery Limitations: Our shipping services are subject to certain restrictions including but not limited to delivery days, hours, and certain geographic areas. These restrictions affect delivery times rather than whether we deliver; we ship to all Australian states and territories.
Product Storage: Bowlsome products are shelf-stable and do not require refrigeration or freezing during delivery. Unopened products should be stored in a cool, dry place until the best-before date printed on the pack. Once opened, storage instructions on the pack apply. To the fullest extent permitted by law, we will not be liable for any spoilage or damage caused by storage that does not follow those instructions after delivery.
